F.A.Q.

You have questions. We have answers.
Where are Intrism puzzles made?

Every Intrism puzzle is made in the USA (Columbus, OH). We source all raw materials (wood, acrylic, marbles, booklets, etc.) from the USA as well, with most of the material coming directly from other businesses in Columbus.

Is the wood real?

You bet it is. We use the best baltic birch wood in every puzzle to maximize the strength and aesthetic of the finished product.

Heck, it even smells like a campfire right when you open the box. What's not to love about that?

What if I don't like it?

We really think you will, buuuuut... if you don't, no hard feelings. Just let us know within 30 days of receiving it and we'll send you a free return label.

Are more models going to be released in the future?

We don't want to spoil the fun, but we do plan to keep our ideas flowing and our machines going. As long as our puzzles are loved, we will keep designing more, so go check out our current puzzles to support the development of new ones!

What if I break a piece?

Don't fret! Replacement wooden pieces are totally free (available here). Just type in the step number of the piece(s) you need and we will get you back to building.

What if a medium-sized animal with 4 legs accidentally (or purposefully) knocks the puzzle off of a table and the case breaks?

Don't fear! We sell replacement acrylic panels by the square for what they cost us to make (available here). Just order as many as you need and get your puzzle back in business.

Intrism Pro
How long does it take to build?

Intrism Pro takes anywhere from 4-10 hours depending on your pace of assembly. Some like to build it quickly, while others take their time over a longer period.

Either way, you're sure to enjoy every minute of the build!

How big is it?

Intrism Pro is 8"x8"x1.6" in its packaging, and is shipped in a plain white cardboard box just slightly larger than that at 8.25"x8.25"x2".

Once assembled, Intrism Pro is 8"x8"x8" and about 3 lb.

How many pieces are included?

Intrism Pro includes 210 laser cut wooden pieces, 6 laser cut acrylic pieces, 1 black glass marble (1/2"), 1 assembly guide, and 1 piece of sandpaper for removing burs from the wooden pieces.

How hard is the maze to solve?

Intrism Pro is very challenging, and considered to be a level 10 marble maze. Assembling the maze on the other hand is quite a bit easier to allow a greater range of people the ability to complete the puzzle in order to begin the marble maze.

Intrism Mini
How long does it take to build?

Intrism Mini takes anywhere from 2-8 hours depending on your pace of assembly. Some like to build it quickly, while others take their time over a longer period.

Either way, you're sure to enjoy every minute of the build!

How big is it?

Intrism Mini is 6"x6"x1.4" in its packaging, and is shipped in a plain white cardboard box just slightly larger than that at 7.4"x7.4"x1.5".

Once assembled, Intrism Mini is 6"x6"x6" and about 1.5 lb.

How many pieces are included?

Intrism Mini includes 123 laser cut wooden pieces, 6 laser cut acrylic pieces, 1 black glass marble (1/2"), 1 assembly guide, and 1 piece of sandpaper for removing burs from the wooden pieces.

How hard is the maze to solve?

Intrism Mini is challenging, and considered to be a level 5/10 marble maze. Assembling the maze on the other hand is quite a bit easier to allow a greater range of people the ability to complete the puzzle in order to begin the marble maze.

Still have questions?

Ask away.