An amazing experience to put together from beginning to end, I was fully engrossed. The precision of the pieces and the way they fit together, the satisfying click was a complete joy and I can't wait to tackle the next. Fantastic work Kyle!!
Great puzzle ordered as a gift and will definitely be getting myself one Great conversation piece and gives u a sense of determination to beat the puzzle you put together and make
This was a great build and a good puzzle. The quality is excellent, and the customer service is above and beyond.
I broke a piece that was very delicate (there was a warning and I felt like I was careful, but stuff happens). I went to the Oops page (love the naming), but the piece was not listed. I used the chat, got a very quick response where they let me know they would send the part and also fix their Oops page so it was listed. I got the part very quickly (just a few days) and was able to complete the build without issues.
The paper manual is very good and I was able to complete most of the steps just with that, but used the video for about 5 steps just to be sure I had the orientation correct. I recommend the video if you need help.
I was impressed by the piece sheets and the precision of the laser cutting. I had very few places that needed sanding and it was mainly just small strands of the wood that needed a quick knock off the edge.
I am very happy with the Icon and am looking forward to starting Level One and likely buying some more.